Privacy Policy
Effective: 6 October 2026
First published version.
Introduction
This statement includes our collection statement, explaining aspects of our collection and use of personal information, and our privacy policy, further explaining how we manage personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection statement
Who we are
Uplinkd Group Pty Ltd (ABN 50 660 968 123), operating as 'Made In Melbourne'. This statement covers the madeinmelb.com website.
Our contact details
Email: [email protected]. Website: https://madeinmelb.com/.
Melbourne, Victoria, Australia
Collection from third party sources
We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you and it is available from:
- publicly available sources
- other companies in our group that you may have dealt with
- third parties such as your authorised representatives and agents
- fraud checking agencies
- the service providers who operate parts of the Service for us
- our websites and how you use them
- the parties listed under Disclosing personal information in our privacy policy
Collection under law
We may be required to collect personal information by law.
Why we collect and hold personal information
We collect and hold personal information because we may need to use it to operate our business, and we may need to provide it to other parties in connection with our business. The uses and disclosures we may make of personal information are detailed in our privacy policy.
Unavailability of personal information
If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Disclosing personal information
We may disclose personal information as reasonably required to contractors and suppliers whose goods and services we use to operate our business and provide products and support to you, and to other parties detailed in our privacy policy.
Some of these parties may be based overseas, for example in the United States and the European Union.
Access and correction
Our privacy policy contains information about how you can access and seek correction of the personal information about you that we hold.
Complaints
Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint.
Privacy policy
Personal information
Personal information is information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.
Kinds of personal information we collect and hold
Broadly, we may collect and hold:
- personal details such as your name
- contact details such as your email address, postal address and phone number
- service-related details such as your interaction on our websites, enquiries and complaints
- other details relating to special situations
In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Collecting personal information
Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we collect personal information about you directly from you, for example when you contact us online or by email. In other cases we may collect it from the sources listed in our collection statement above.
Holding personal information
We hold personal information in electronic form in facilities we own or license from third parties, such as data centres and cloud services. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration, including access control and encryption in transit.
Why we collect and hold personal information
We collect and hold personal information because we may need to use it to operate our business, and we may need to provide it to other parties in connection with our business.
Using personal information
We may use personal information:
- to identify you
- to prevent fraud
- to supply products (including goods and services) to you
- to give you information about us and our products and offers
- for direct marketing (see Direct marketing below)
- to improve our products, our marketing and our website
- to answer your enquiries
- to give you customer support and service
- to better understand your needs and respond to them
- to manage and plan our products and business
- for other purposes related to the operation of our business
Disclosing personal information
We may disclose personal information as reasonably required:
- to contractors and suppliers who supply or support us in:
- communications, email and mailing
- helpdesk, support and complaint management
- market research, sales and marketing
- identity and fraud checking
- legal and regulatory advice and compliance
- accounting and financial planning
- risk management
- otherwise providing goods and services that we use to operate our business and provide products and support to you
- to your authorised representatives
- if you ask us to do so
- to members of our corporate group
- to persons who invest in or acquire all or part of our business or company, or are considering doing so
- where the law requires it
Some of these parties may be based overseas, for example in the United States and the European Union, and in other countries where our data centres may be located.
Direct marketing
We may use and disclose personal information to direct market to you products offered by us and members of our corporate group, where we think the offers will be of interest to you, by email, electronic messaging, social media and targeted web content. Every marketing message includes a way to opt out, and you may opt out at any time by contacting us. Direct marketing may continue until you opt out, even if you are no longer our customer.
Accessing and correcting personal information
Contact us using the details in Contacting us below. We process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request, but a reasonable administrative charge, on a cost recovery basis, may be payable before we provide access.
Complaints
If you wish to complain about a breach of the Australian Privacy Principles, contact us using the details in Contacting us below. We will:
- acknowledge your complaint within a reasonable time
- give you an estimated first response time
- allocate your complaint to a suitably senior person
- process and respond to your complaint as soon as we reasonably can
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner.
Cookies
Cookies and similar technologies are covered by the Cookie Policy.
Changes to this policy
We may update this policy. The effective date at the top shows the version in force, and every earlier version stays published beneath it. This policy is governed by the laws of Victoria, Australia.
Contacting us
Questions, requests and complaints regarding this statement or our compliance with privacy laws: [email protected].
Melbourne, Victoria, Australia